Job Description
Join the vibrant hospitality scene at Grand Luxe Hotels, Atlanta’s premier luxury destination! We’re seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during flexible part-time shifts. As the first point of contact, you’ll embody our brand’s elegance while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, complimentary hotel stays, and a dynamic team environment in the heart of downtown Atlanta.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle guest inquiries via phone, email, and in-person with professionalism
- Coordinate room assignments and VIP requests using PMS systems
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for flawless service
- Execute upselling initiatives for premium rooms and amenities
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid work authorization for the United States
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation
- Professional appearance and positive attitude