Job Description
Join our award-winning team at Grand Mirage Hotel, where luxury meets hospitality excellence! We're urgently seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of Las Vegas. As the first point of contact, you'll embody our commitment to exceptional service while managing seamless check-in/check-out processes. This is your opportunity to thrive in a fast-paced environment with competitive compensation and growth potential.
Responsibilities
- Deliver warm, personalized welcome experiences to all guests
- Efficiently manage check-in/check-out procedures using PMS systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and reservation data
Qualifications
- 1+ years hospitality or customer service experience required
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera preferred)
- Strong problem-solving abilities under pressure
- Valid Nevada gaming license (or ability to obtain)
- Ability to work flexible shifts including nights/weekends
- Attention to detail and multi-tasking excellence
- Basic math and cash handling skills