Job Description
Join our dynamic team at Hospitality Plus Fresno as a Front Desk Agent and kickstart your hospitality career! We're seeking friendly, motivated individuals with no prior experience to deliver exceptional guest experiences in the heart of California's Central Valley. As the first point of contact, you'll create memorable moments while developing valuable customer service skills in a supportive, growth-oriented environment. Our competitive benefits package includes paid training, flexible scheduling, and advancement opportunities for dedicated team members.
Responsibilities
- Warmly greet and assist all arriving guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Perform basic administrative tasks including phone handling and email correspondence
- Uphold brand standards through exceptional cleanliness and presentation
Qualifications
- No experience required - we provide comprehensive paid training!
- High school diploma or equivalent (GED)
- Exceptional interpersonal and communication skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods and multitask efficiently
- Valid California driver's license preferred but not required