Job Description
Join our award-winning hospitality team at the heart of Seattle's vibrant downtown! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our luxury property. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and career growth in a supportive team atmosphere.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington state food handler's card
- Flexible schedule availability including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and team player mentality