Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Minneapolis! We're seeking enthusiastic professionals to create memorable guest experiences in the heart of downtown. No prior experience required – we provide comprehensive training to develop your hospitality skills. Enjoy competitive pay, benefits, and a supportive work environment where your growth is our priority.
Responsibilities
- Deliver exceptional customer service to guests during check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain a clean, welcoming lobby environment
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays