Job Description
Join our award-winning team at Grand Hotel Nashville, where hospitality meets Southern charm! We're seeking enthusiastic Front Desk Agents to create memorable experiences for our guests. Enjoy the convenience of weekly pay while working in downtown Nashville's vibrant atmosphere. Our comprehensive training program ensures you'll thrive in this dynamic role, offering growth opportunities within our expanding hotel group.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems (Opera/PMS) effectively
- Uphold safety and security protocols for all guests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (Opera preferred)
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights/weekends
- Basic math and cash handling proficiency
- Tennessee hospitality certification (or willingness to obtain)