Job Description
Join our award-winning luxury hotel in downtown Sacramento as a Guest Services Manager! We're seeking a hospitality leader to deliver exceptional guest experiences while managing our dynamic front desk operations. This full-time role offers career growth, competitive benefits, and the chance to be part of Sacramento's premier hospitality team.
Responsibilities
- Lead front desk team operations including check-in/check-out, VIP guest handling, and concierge services
- Train and mentor staff on service standards, PMS systems, and conflict resolution
- Oversee room inventory management, rate optimization, and daily revenue reporting
- Coordinate with housekeeping, maintenance, and F&B departments for seamless guest experiences
- Resolve guest complaints with empathy and implement service recovery protocols
- Develop weekly schedules and conduct performance reviews for team members
- Monitor online reviews and implement strategies to enhance guest satisfaction
Qualifications
- Minimum 3 years hotel front desk experience with 1+ years in supervisory role
- Proven expertise with property management systems (Opera, Amadeus, or similar)
- Strong leadership and team development abilities
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment during peak hours
- Valid California Food Handler Card (preferred)
- Flexible availability including nights, weekends, and holidays
- High school diploma; hospitality degree or certification preferred