Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals who thrive in fast-paced environments and appreciate the flexibility of shift work with weekly pay. As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, reservations, and inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in Oklahoma City's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out processes efficiently and accurately
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints and requests with exceptional service
- Operate property management systems and maintain accurate records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain secure cash handling procedures
- Conduct regular inspections of lobby and common areas
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hospitality
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Attention to detail and ability to multitask in high-pressure situations
- Basic math skills and cash handling experience
- Valid driver's license and reliable transportation