Job Description
Join the award-winning team at Sunset Ridge Resorts as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier Albuquerque location. This entry-level role is your gateway to a thriving hospitality career with growth opportunities into management positions. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in the heart of New Mexico.
Responsibilities
- Provide warm, efficient check-in/check-out services using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process billing transactions and maintain accurate financial records
- Uphold brand standards through exceptional customer service
- Assist with luggage handling and guest transportation arrangements
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Proficient in basic computer applications and hotel software
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license for occasional errands
- Spanish language skills highly desirable
- Positive attitude and passion for hospitality