Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in the heart of Manhattan! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No hospitality experience required – we provide comprehensive training! Enjoy competitive pay, benefits, and career growth in one of NYC's most iconic hotels. If you're passionate about service and ready to launch your career in hospitality, apply today!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Handle special requests and resolve guest concerns promptly
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States