Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Kansas City's vibrant downtown! We're seeking enthusiastic individuals to deliver exceptional guest experiences while launching their career in luxury hospitality. This entry-level position offers comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations, billing, and room assignments accurately
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling opportunities for hotel services
- Maintain a clean, organized lobby area
- Adhere to brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency and POS system knowledge
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Must pass background check and drug screening