Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth. Enjoy a dynamic work environment where your people skills shine while managing flexible shifts.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Handle reservations, modifications, and billing inquiries
- Resolve guest concerns with prompt, personalized solutions
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Collaborate with security team for guest safety protocols
- Market hotel services and amenities to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, etc.) preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic computer literacy and cash handling experience
- Positive attitude and team player mentality