Job Description
Join our prestigious downtown hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening/night shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of DC's most vibrant hospitality environments. Apply now to become the welcoming face of luxury hospitality!
Responsibilities
- Check guests in/out efficiently using Opera/PMS systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute security protocols and emergency procedures
- Upsell hotel services and amenities
Qualifications
- 1+ years hospitality/front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in reservation software (Opera, Fidelio)
- Flexible availability for evening/night shifts
- Valid DC Security Guard License preferred
- Basic computer literacy and typing skills
- Professional appearance and demeanor
- Ability to work standing for extended periods