Job Description
Join our award-winning team at Grand Plaza Hotel & Resort as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of San Antonio. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Immediate openings available for candidates with a passion for service excellence.
Responsibilities
- Manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain accurate guest records and account information
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Antonio attractions and services
- Valid driver's license preferred