Job Description
Join our award-winning hospitality team at Grand Horizon Resort as a Front Desk Agent! We're seeking passionate individuals to create unforgettable guest experiences in the heart of Phoenix. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with warmth and efficiency. This entry-level role offers rapid career growth in luxury hospitality with comprehensive training and a supportive team environment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with attention to detail
- Manage reservation systems, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly using conflict resolution techniques
- Process payments and maintain financial records with precision
- Operate PMS software (Opera) and communication tools efficiently
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years experience in customer service or hospitality (entry-level welcomed)
- Proficiency with Microsoft Office and property management systems
- Exceptional verbal communication and problem-solving abilities
- Ability to multitask in a fast-paced environment with grace
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Phoenix tourism attractions and local area
- Valid Arizona driver's license (if required for shuttle duties)