Job Description
Join our award-winning team at Grand Hospitality Nashville as a Front Desk Agent! We're urgently seeking passionate individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Music City's vibrant tourism industry.
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with exceptional problem-solving skills
- Local area knowledge and concierge services
- Maintain organized front desk operations
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Basic computer proficiency
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends
- Customer service mindset with attention to detail
- No experience required – training provided