Job Description
Join our award-winning team at the Grand Atlanta Hotel, where exceptional service meets southern charm. As a Hospitality Associate, you'll be the first point of contact for our guests, creating memorable experiences that define luxury hospitality. We offer comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about customer excellence.
Responsibilities
- Deliver exceptional guest service at check-in/check-out with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance departments to ensure flawless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Utilize property management systems (Opera) to maintain accurate guest records
- Assist with VIP guest arrivals and special event coordination
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 0-2 years experience in customer service or hospitality
- Strong communication and interpersonal skills
- Basic proficiency with hotel management software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation