Job Description
Join our award-winning hospitality team at the heart of downtown Minneapolis! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operational excellence. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant urban setting. Perfect for early risers and night owls – we offer rotating shifts to match your lifestyle!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using hotel management systems
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local Minneapolis ambassador for dining and attraction recommendations
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with hotel property management systems (e.g., Opera, Opera Cloud)
- High school diploma or equivalent; hospitality degree a plus
- Basic math and cash handling abilities
- Valid Minnesota driver's license (for airport runs)