Job Description
Join our award-winning hospitality team at the Grand Hotel Oklahoma City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and overnight shifts. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in Oklahoma City's premier hotel destination.
What We Offer:
- Competitive hourly wage with performance incentives
- Health, dental, and vision insurance options
- Complimentary hotel stays and dining discounts
- 401(k) with company matching
- Professional development programs
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle guest inquiries, requests, and concerns with exceptional service standards
- Process payments accurately and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Operate hotel systems including reservations, billing, and security protocols
- Resolve guest complaints promptly and escalate complex issues to management
- Maintain accurate shift reports and daily documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for cash handling and billing
- Valid Oklahoma driver's license with clean record
- Ability to stand for extended periods and lift up to 25 pounds