Job Description
Join Nashville's premier luxury hotel as a Front Desk Agent and become the heart of our guest experience. We're seeking passionate hospitality professionals to deliver exceptional service in Music City's vibrant downtown. Enjoy competitive benefits, career growth opportunities, and the chance to work in an award-winning environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and billing inquiries using Opera property management system
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Process payments and maintain accurate financial documentation
- Act as hotel ambassador with comprehensive knowledge of local attractions and events
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license preferred
- Professional appearance and service-oriented mindset