Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hospitality Group! We're seeking friendly, energetic individuals to create memorable guest experiences in the heart of Los Angeles. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift work while working in a modern, high-energy environment with growth opportunities. Perfect for career changers, recent graduates, and those seeking a vibrant work-life balance.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Perform daily audits and report discrepancies
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- Attention to detail and accuracy in transactions
- Ability to stand for extended periods
- Valid work authorization required