Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in one of the world's most iconic cities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments, handle cash transactions, and reconcile daily reports
- Resolve guest inquiries with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate reservation records and room status updates
- Assist during emergency situations following established protocols
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of San Francisco attractions and transportation
- Valid California driver's license (if required for airport runs)
- Professional appearance and positive attitude