Job Description
Join our award-winning team as a Front Desk Agent where your exceptional service skills shine! We're seeking energetic professionals to manage our 24/7 front desk operations at our flagship Columbus property. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and want to build a rewarding career in customer service excellence.
Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our growing portfolio. Our modern facility features state-of-the-art amenities and a supportive team culture that values work-life balance through structured shift rotations.
Responsibilities
- Handle guest check-in/check-out procedures with precision and warmth
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries and concerns promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Train and mentor new front desk associates
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in PMS systems (Opera/Sabre)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Ohio driver's license (for occasional errands)
- Multi-lingual abilities (Spanish preferred)