Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as we seek a dynamic Hotel Manager to lead our exceptional team. At Grand Plaza Hotel, we pride ourselves on delivering world-class hospitality experiences to our discerning guests. This pivotal role requires strategic leadership, operational excellence, and a passion for creating memorable stays. You'll oversee all hotel operations while driving revenue growth and maintaining our AAA Four-Diamond rating. If you thrive in fast-paced environments and are committed to elevating guest satisfaction, this is your opportunity to shape the future of luxury hospitality.
Responsibilities
- Direct and optimize daily hotel operations including front desk, housekeeping, and food & beverage services
- Develop and implement strategic initiatives to maximize occupancy, revenue, and guest satisfaction scores
- Lead, mentor, and develop a diverse team of hospitality professionals through training and performance management
- Ensure strict adherence to brand standards, health regulations, and safety protocols
- Monitor financial performance, analyze P&L statements, and implement cost-control measures
- Coordinate with vendors and stakeholders to maintain seamless service delivery
- Resolve escalated guest concerns with professionalism and discretion
Qualifications
- Bachelor's degree in Hospitality Management or related field (or equivalent experience)
- Minimum 5 years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue targets and KPIs
- Strong leadership skills with ability to motivate diverse teams
- Expert knowledge of hotel management systems (Opera, Amadeus)
- Exceptional problem-solving and decision-making abilities
- Valid California Food Handler and ServSafe certifications
- Fluency in English; Spanish proficiency highly valued