Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently seeking charismatic Front Desk Agents to deliver world-class hospitality to our international guests. As the first point of contact, you'll embody our brand's elegance and efficiency while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities.
Responsibilities
- Provide exceptional guest service with warm, personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly using hotel protocols
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records in property management systems
- Process payments and manage cash drawer responsibilities
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Washington DC and Northern Virginia attractions
- Valid driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required