Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of New York's most iconic locations. If you're a people person with excellent communication skills, apply today to start your career in hospitality!
Responsibilities
- Warmly greet and assist all arriving guests with check-in/out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal communication and interpersonal skills
- Proficiency with basic computer systems and software
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- No prior experience required—training provided