Job Description
Join our award-winning team at the Denver Grand Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of downtown Denver. This immediate-hire opportunity offers competitive pay, comprehensive benefits, and career growth within our luxury hospitality brand. If you're passionate about service and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest complaints and escalate issues to management as needed
- Coordinate with housekeeping, maintenance, and valet services
- Utilize hotel management systems (Opera, Fidelio) for daily operations
- Uphold brand standards through personalized guest interactions
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Strong attention to detail and organizational abilities
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Denver attractions and transportation
- Valid Colorado driver's license (for valet coordination)