Job Description
Join our award-winning team at Grand Plaza Houston as a Night Shift Front Desk Agent and become the first point of contact for our distinguished guests. This vital overnight role ensures seamless 24/7 operations while delivering exceptional service that embodies Houston's renowned hospitality culture. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and room allocations
- Address guest concerns and resolve issues promptly using solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for overnight operations
- Utilize property management systems (e.g., Opera) for real-time updates
- Conduct safety inspections and emergency response protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software and Microsoft Office Suite
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Valid Texas driver's license and reliable transportation
- Flexible schedule availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Spanish language skills a plus