Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences at our premier locations in Pennsylvania and Florida. This entry-level role offers rapid career growth, comprehensive training, and a vibrant team environment. Perfect for hospitality newcomers ready to shine in a dynamic setting.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Perform daily audits of guest records and financial reports
- Uphold brand standards through meticulous attention to detail
- Assist with VIP guest arrangements and special event coordination
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency in hotel management software (training provided)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States