Job Description
Join our award-winning team at Grand Mesa Hotel as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in Mesa's vibrant community. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hotel environment. If you thrive in fast-paced settings and value customer satisfaction, this is your moment to shine!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints promptly and professionally
- Act as local resource for Mesa attractions and dining recommendations
- Maintain cleanliness and organization of the front desk area
- Upsell hotel services and amenities to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license (for local errands)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude with strong problem-solving abilities