Job Description
Join Atlanta's premier luxury hospitality team as a Weekend Shift Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of downtown Atlanta.
Responsibilities
- Manage check-in/check-out processes for weekend guests
- Handle reservation inquiries and modifications
- Resolve guest issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain pristine front desk appearance
Qualifications
- 1+ years hotel or customer service experience
- Flexible weekend availability (Fri-Sun)
- Proficient in hotel management systems
- Exceptional communication skills
- Ability to multitask in high-pressure environments
- Valid Georgia driver's license
- Basic first aid certification preferred
- Spanish language skills a plus