Job Description
Join the vibrant hospitality scene at Baltimore Grand Hotel, where weekend warriors thrive! We're seeking energetic individuals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while serving Baltimore's visitors and locals. Perfect for students, gig workers, or hospitality professionals seeking weekend opportunities. Apply today to be part of Maryland's premier hotel experience!
Responsibilities
- Provide exceptional guest service at check-in, check-out, and throughout guest stays
- Manage front desk operations including reservations and payment processing
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Operate hotel systems efficiently (PMS, POS, etc.)
- Assist with event setup and banquet services during weekend events
- Handle guest inquiries and complaints with professionalism
- Maintain clean and organized lobby/reception areas
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible weekend shifts (Fri/Sat/Sun)
- Basic computer proficiency with hospitality software
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality
- High school diploma or equivalent required
- Must be able to stand for extended periods