Job Description
Join our award-winning team at Grand Plaza Hotel Milwaukee! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. With state-of-the-art amenities and a commitment to excellence, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Perfect for career-driven individuals seeking immediate placement in a dynamic environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room allocations for maximum occupancy
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance revenue and guest satisfaction
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Flexible availability including nights, weekends, and holidays
- Valid Wisconsin Food Handler certification (or ability to obtain)
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required