Job Description
Join Grand Horizon Hotels as a Guest Services Agent and launch your hospitality career in Kansas City, MO! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. As a key team member, you'll handle check-ins, manage reservations, and resolve inquiries while enjoying competitive pay, comprehensive benefits, and paid training. Our downtown location offers career growth opportunities and a supportive team environment.
What We Offer:
- Full-time schedule with consistent hours
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays
- Clear advancement pathways
Responsibilities
- Greet and register guests with warm professionalism
- Process payments and manage billing inquiries
- Coordinate housekeeping and maintenance requests
- Maintain accurate reservation records
- Assist with luggage and guest transportation
- Resolve guest concerns promptly and effectively
- Collaborate with dining and event teams
- Uphold brand standards in all interactions
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Attention to detail and problem-solving aptitude
- Team player with positive attitude
- Reliable transportation to downtown location