Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences while launching their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our global brand.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized lobby and reception area
Qualifications
- High school diploma or equivalent (hospitality certificate preferred)
- Previous customer service experience in hospitality or retail
- Proficiency with Microsoft Office and property management systems
- Excellent communication and multitasking abilities
- Positive attitude with problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Los Angeles area attractions