Job Description
Join our award-winning team at Memphis Grand Hotel as a Front Desk Agent! No prior experience is required – we provide comprehensive training to launch your hospitality career. Be the welcoming face of our luxury downtown property, where Southern charm meets modern comfort. This role offers competitive pay, benefits, and growth opportunities in one of America's most vibrant cities.
We're seeking energetic individuals with exceptional people skills to handle guest check-ins, manage reservations, and create memorable experiences. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations and room assignments efficiently while maintaining accuracy
- Handle guest inquiries with professionalism and local knowledge recommendations
- Process payments and resolve billing discrepancies promptly
- Coordinate with housekeeping and maintenance departments for seamless operations
- Uphold brand standards through consistent service delivery
- Maintain secure guest information and confidential records
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – we train all new hires!
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive demeanor
- Flexible availability including weekends and holidays
- Valid driver's license (if required for local errands)