Job Description
Join our award-winning team at Grand Plaza Hotel, a luxury destination in the heart of Philadelphia. We're seeking passionate individuals to kickstart their hospitality careers without prior experience. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of Pennsylvania's most vibrant cities. Full-time training provided with growth opportunities into management roles.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Ensure lobby area remains immaculate and welcoming
- Assist with event coordination and group bookings
Qualifications
- No prior experience required – comprehensive training provided
- Strong communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- High school diploma or equivalent
- Ability to stand for extended periods
- Valid work authorization in the United States