Job Description
Launch your hospitality career with Grand Mesa Hotel & Suites! We're seeking passionate Guest Service Agents to deliver exceptional guest experiences at our award-winning property. As a key member of our front team, you'll be the first point of contact for travelers seeking memorable stays in Mesa, AZ. Enjoy competitive pay, comprehensive training, and advancement opportunities in a dynamic luxury environment.
Our commitment to excellence extends to our team members. Join us for daily complimentary meals, employee discounts, and a supportive culture where your growth is prioritized. Perfect for career changers or recent graduates!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries and resolve concerns with proactive problem-solving
- Coordinate housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Collaborate with cross-department teams during peak periods
Qualifications
- High school diploma or equivalent; hospitality certifications a plus
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude and passion for exceeding guest expectations