Job Description
Join our award-winning team at Grand River Inn, Detroit's premier luxury hospitality destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant Pennsylvania location. As the first point of contact, you'll embody our commitment to excellence while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment. Apply today to become part of Detroit's hospitality elite!
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report generation
- Train new team members on front desk operations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- CPR/First Aid certification preferred
- High school diploma or equivalent required