Job Description
Join the vibrant hospitality scene in New Orleans as a Front Desk Agent at our prestigious downtown hotel. We're seeking energetic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of America's most iconic cities. Apply today to start your career in hospitality excellence!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments, manage cash drawer, and maintain financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate PBX switchboard and manage communications
- Execute safety protocols and emergency procedures
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or front desk operations
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of New Orleans attractions and services
- Valid Louisiana driver's license may be required