Job Description
Join our award-winning downtown Houston hotel as a Weekend Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences during our busiest weekend shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your perfect match. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in a supportive team environment.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and complaints with prompt professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- 1+ years front desk or customer service experience preferred
- Proficiency in hotel management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekends (Fri-Sun)
- Basic math and cash handling abilities
- Positive attitude with a service-oriented mindset