Job Description
Join our award-winning downtown Austin hotel as a Front Desk Agent and become the first point of contact for our guests! We're seeking a charismatic professional to deliver exceptional hospitality experiences while managing check-ins, reservations, and guest inquiries. This full-time shift-based role offers competitive pay, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping, valet, and maintenance teams to ensure operational excellence
- Act as local Austin ambassador with recommendations for dining, attractions, and events
- Maintain strict confidentiality of guest data and hotel security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills and professional phone etiquette
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math skills and cash handling experience
- Texas driver's license preferred for local errands
- High school diploma or equivalent required