Job Description
Join our award-winning hospitality team at the Memphis Grand Hotel, where every guest interaction creates memorable experiences. We're seeking passionate individuals to serve as the first point of contact for our international guests. No prior experience required – we provide comprehensive training to develop your customer service and operational skills. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury downtown Memphis location.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage voicemail systems
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to work flexible shifts including weekends
- No prior experience necessary – training provided