Job Description
Join our award-winning downtown Wichita hotel as a Night Shift Front Desk Agent and be the first point of contact for our valued guests during their late-night arrivals and early departures. This overnight position offers a unique opportunity to shine in a tranquil yet dynamic environment while delivering exceptional hospitality experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture that values your contributions.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservation inquiries and modifications with precision
- Address guest concerns promptly and resolve issues to satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold strict safety protocols during overnight hours
- Prepare end-of-night reports and audit daily transactions
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in a fast-paced setting
- Proficiency with hotel management software (e.g., Opera)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent required
- Valid driver's license preferred