Job Description
Join our award-winning luxury hotel in the heart of Oakland! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to elegance and service excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our Georgia-based hospitality leader.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, complaints, and special requests
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate reservation records
- Upsell hotel services and amenities to enhance guest stays
- Operate property management systems efficiently
- Ensure lobby area remains pristine and welcoming
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California hospitality certification preferred
- Flexible availability including weekends and holidays
- Strong attention to detail and organizational abilities