Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our downtown Kansas City location. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury property.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations and answer inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns with empathy and efficiency
- Operate hotel management software (training provided)
- Maintain a clean, organized front desk area
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving abilities
- Positive attitude and customer service mindset
- Must pass background check