Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent in the heart of Seattle! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. Your role will be pivotal in creating memorable stays for our international clientele.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom safety standards and emergency protocols
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent; hospitality certification preferred