Job Description
Join our award-winning team at Austin Grand Hotel, where we blend Southern hospitality with modern luxury. We're seeking dedicated professionals to fill full-time shift-based roles across our front desk, housekeeping, and guest services departments. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in the heart of Austin's vibrant hospitality scene. Perfect for night owls and early birds alike!
Responsibilities
- Deliver exceptional guest experiences through personalized service and prompt issue resolution
- Maintain immaculate guest rooms and common areas according to brand standards
- Coordinate check-in/check-out processes efficiently using PMS systems
- Collaborate with cross-functional teams during peak hours and special events
- Adhere to safety protocols and emergency response procedures
- Manage inventory and supplies for assigned departments
- Support revenue generation through upselling ancillary services
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy with POS/PMS systems
- Valid Texas Food Handler/ServSafe certification (or willingness to obtain)
- High school diploma or equivalent required
- Physical stamina for extended standing and lifting up to 25 lbs