Job Description
Join our award-winning Nashville team as a Full-Time Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, comprehensive benefits, and career growth in Music City's premier hotel. If you thrive in fast-paced environments and value customer excellence, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel systems
- Handle reservations, billing inquiries, and room assignments efficiently
- Resolve guest concerns with proactive problem-solving skills
- Coordinate with housekeeping and maintenance teams for optimal operations
- Maintain accurate records and security protocols
- Process payments and manage cash handling procedures
- Assist with special requests and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and conflict resolution abilities
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management systems (Opera/Micros)
- Attention to detail and multitasking skills
- Valid Tennessee driver's license (if required for errands)