Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in luxury guest services! We're seeking energetic, customer-focused individuals to create memorable experiences at our premium downtown Atlanta location. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth.
Grand City Hotels offers competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for exceeding expectations, apply today to become part of Atlanta's premier hospitality experience!
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle guest inquiries, requests, and complaints with prompt resolution
- Process reservations and modify bookings using industry software
- Coordinate with housekeeping, maintenance, and valet teams for guest needs
- Process payments and maintain accurate cash handling procedures
- Upsell hotel amenities, dining options, and local attractions
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or hospitality experience
- Proficiency in property management systems (Opera, StayNTouch)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Atlanta attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid driver's license preferred for valet coordination